Order Status Inquiries

This document provides key information about the status of your order and Titan’s shipping policies. If you have any concerns or questions about your order, the details below will help guide you.

Contacting Us for Order Status
For updates or questions about your order, please email us at orders@jointitan.com. Our team is available to assist you promptly.

Shipping Schedule
Please note that medications are not shipped from Friday to Sunday to ensure safe and effective handling. You can typically expect your medication to arrive within 5 business days after your prescription has been written.

Delays and Account Credits
If your shipment is delayed, we’ve got your back. In cases of extreme delays, Titan may apply a partial credit to your account as a gesture of goodwill.