Medication Inquiries

At Titan, your health and treatment experience come first. If you have questions or concerns about your medication, we’re here to help. Below is everything you need to know about reaching out and requesting a replacement if needed.

Contact Information
For any concerns about your medication—whether it’s a damaged shipment or something doesn’t look right—email us at patientcare@jointitan.com. Our Titan team is ready to support you.

Medication Replacement Policy
We’re committed to making sure your medication is safe, effective, and arrives in proper condition. If a replacement is needed, we’ll take care of it at no cost to you. To start the process, log into your Titan portal and create a ticket under “Issues With Your Prescription.” Be sure to include a brief description and upload any relevant images so our team can get a replacement out to you quickly.

Our Commitment to You
We’re here to make your treatment experience smooth and reliable.
Your safety and satisfaction are our top priorities—every step of the way.