Why was I charged without receiving medication?

This article outlines Titan’s subscription billing process and explains how charges are applied independently from your medication shipping schedule.

Subscription Billing Process
All subscriptions at Titan are automatically charged on a monthly basis (every 28 days). It is important to note that these charges are independent of your shipping or treatment schedule.

Managing Your Subscription
In the event that a billing charge occurs, we are committed to working with you to ensure that you receive your medication in a timely manner. Additionally, we can assist in adjusting your billing date to better align with your needs or even provide refunds if necessary.

Contact Us for Assistance
If you have any questions or require further assistance regarding your subscription or billing, please do not hesitate to reach out to billing@jointitan.com.