Shipping
What if I move out of state?
You can stay in the program as long as you’re living in a state we currently service. If required, we’ll set you up with a provider licensed in your n...
Do I need to sign for my medication delivery?
If you're receiving TRT, you'll need to sign for the delivery. This is required by the DEA to ensure safe handling. If you're receiving enclomiphene, ...
Who do I contact with issues about my delivery?
Please email orders@jointitan.com with any questions or concerns about your delivery.
How long will it take for my medication to arrive after my prescription is submitted?
After you sign up and complete your labs, you'll be required to have a live video visit with a Titan provider to review your results and determine e...
What delivery services do you use?
We ship using FedEx , UPS , and USPS , depending on your location and pharmacy partner.
How do I update my shipping address?
You can update your shipping address easily from your portal: Go to https://jointitan.com and click Your Portal in the top-right corner. Enter yo...
Any additional shipping costs?
There are no additional shipping costs.
How can I track my medication delivery?
Once your medication ships, you’ll receive an email with your tracking number and shipping details. If you have any questions or concerns about your s...